Voice over Internet Protocol (Voice over IP, VoIP) is any of a family of methodologies, communication protocols, and transmission technologies for delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms frequently encountered and often used synonymously with VoIP are IP telephony, Internet telephony, voice over broadband (VoBB), broadband telephony, and broadband phone.
(Source – Wikipedia)
In layman’s terms, VoIP is the technology that allows you to talk to another person, or group of people over your Internet connection.
Should you require assistance in setting up a VoIP PBX or server to either augment or replace your existing etlecoms solution, give us a shout. The following outlines how we can help and add value to your communication needs:
VoIP PBX
- Ability to use “soft phones” (software installed on your PC) to make calls to landlines and cellphones,
- Full audit trail – calls are recorded and source and destination addresses (extensions, telephone numbers) are recorded.
- Full voicemail functionality, including emailing voicemails to email addresses,
- Full IVR – Have multiple voice menus that guide callers to the correct destination professionally, leaving your telephone operators to deal with queries that require human intervention and not the mundane task of answering each call.
- Ring groups – have a special telephone number that rings a group of linked telephone numbers,
- Call centers queues – have a special number that rings the next available member of your call center, Call position can be announced,
- Music on hold – play music or recorded messages to people as they are holding turning your dead time into advertising time,
- Allow staff in remote offices and branches, even at home, to answer and make calls through your main PBX – no need for expensive PBX equipment at small branches.
- Forward calls to alternate numbers when you aren’t available on your extension. With special confirmation before transfer technology clients will either reach you, or get through to your office voicemail. You will never have to worry about clients calling your office and reaching your cellphone’s voicemail.
- Manage your PBX yourself! While we recommend you not make large changes withot a trained professional on hand, simple tasks such as adding and deleting extensions, changing voice messages, etc… can be carried out by your staff with only 3 hours of training.
- Access to VoIP based Least Cost Routing solutions.
Least Cost Routing (LCR)
- Available to all VoIP capable PBX’,
- Bridging servers capable of bridging calls between traditional POTS PBS Solutions and new VoIP connectivity options.
- Drop your call costs noticeably – cheaper call rates to cellphone and landline numbers, as well as long-distance numbers.
- Drop your call costs dramatically – do you often make calls to International destinations? We can drop the cost of most international calls by over 90%.
- Quick ROI – see the savings after the first month.
- … all this with the additional benefits of your existing PBX solution
Call us to get started on your savings.
